Revamp of On-Call After-Sales Service in US MarketGenerative AI Improves Customer Satisfaction and Reduce Employees' Workload
・ Generative AI and voice recognition automate responses to inquiries, improving the quality and speed of responses ・ In future, the MHI Group will incorporate device monitoring and AI-based optimization of operations into all of its after-sales services to further improve quality
machineryasia 
・ Generative AI and voice recognition automate responses to inquiries, improving the quality and speed of responses
・ In future, the MHI Group will incorporate device monitoring and AI-based optimization of operations into all of its after-sales services to further improve quality
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